Unifying Communication. Amplifying Support.
Cintrix is designed to transform how your team connects with customers
Cintrix is the all-in-one customer interaction platform that integrates calls, SMS, email, and chatbot support
In today’s competitive business landscape, customer expectations are at an all-time high. Speed, accuracy, and convenience define the modern support experience. Cintrix meets this demand by bringing all your communication channels—voice, SMS, email, and chatbot—into one unified interface. The platform allows support teams to deliver fast, contextual, and consistent service across every touchpoint. With real-time tracking and performance metrics, Cintrix helps organizations stay responsive and proactive.
Beyond basic communication, Cintrix empowers support agents with advanced tools like IVR routing, call recording, chatbot automation, and customizable templates. These features reduce repetitive tasks and streamline workflows, letting teams focus on what matters most—solving customer problems. With robust integration capabilities and a scalable architecture, Cintrix is built to grow with your business. Whether you’re a startup or an enterprise, Cintrix helps deliver better service, faster resolutions, and lasting customer loyalty.
One Platform. Limitless Possibilities.
Effortless Support Starts Here
Technical Support – How to Get Help
At LeSoft, getting support is simple. Just follow these 4 steps to get the help you need:
Describe Your Issue
By gathering key details:
- What’s the problem?
- When did it occur?
- Any error messages?
The more specific you are, the faster we can assist.
Search for a Solution
Visit our Support Portal to:
- Step-by-step guides
- FAQs
- Troubleshooting
Many issues can be resolved instantly through self-help.
Reach Out to Our Team
Contact us directly:
- Live Chat
- Submit a ticket
- Call us
We’ll respond based on priority and severity.
Receive a Resolution
Our team will:
- Investigate the issue
- Provide a solution
- Follow up
We’re with you until it’s fully resolved.
Every Channel, One Powerful Platform
Call-Kit Management
Cintrix's Call-Kit module brings together everything your customer support agents need to handle voice communication effectively. With IVR integration, outbound dialing, call transfers, and SIP compatibility, the module ensures agents can manage high volumes of calls smoothly. Every call is recorded and logged, allowing supervisors to monitor quality and extract insights for training and compliance purposes.
Beyond basic voice features, the Call-Kit module offers agent availability tracking, mute options, recent call views, and contact list management—all from an intuitive interface. It empowers support teams to streamline their call handling process, resolve issues faster, and maintain a high standard of service across customer interactions.
IVR (Interactive Voice Response)
The IVR module in Cintrix allows businesses to design custom call flows that route callers efficiently based on their needs. Through an easy-to-use UI, administrators can configure call trees, upload personalized audio prompts, and create dynamic menus to guide customers without agent intervention. This significantly reduces wait times and enhances customer satisfaction.
Moreover, IVR integrates tightly with incident, complaint, and inquiry creation, allowing users to log issues directly through the system. Features like callback requests, real-time call notifications, and post-call feedback collection ensure a complete, automated, and responsive experience for customers at any stage of the journey.
SMS Integration
Cintrix’s SMS module ensures that businesses never miss a customer interaction—even outside of voice and email. With seamless SMS gateway integration, you can send automated updates, receive incoming messages, and manage conversations through a central dashboard. This is especially helpful for alerts, appointment reminders, status updates, and marketing messages.
The module supports incident creation via SMS, escalation alerts, and location-based queries for personalized responses. Combined with SMS templates and manual sending capabilities, businesses can ensure consistent, timely communication while keeping a documented history of all text interactions.
Email Support & Management
Cintrix’s email module transforms customer service emails into a streamlined and efficient support workflow. Agents can receive, send, and manage customer emails without leaving the Cintrix platform. Integrated email functionality includes automatic notifications, ticket creation, and customizable templates for uniform communication.
Customers can submit complaints, inquiries, or feedback via email, which the system categorizes and logs for agent follow-up. The ability to create and track support tickets from email ensures no request is missed, and teams stay organized while handling high volumes of messages efficiently and professionally.
Get the Power of Cintrix at a Price That Fits Your Business
Cintrix Premium
£100
per user/month (cloud-based)
All features from Cintrix Advanced
Email Integration
Notification Service Configuration
System Email Setup
Agent Email Setup
Email Client Functionality
Automatic Email Notifications
Email-Based Incident Management
Manual/Automatic Email Creation
Chatbot Integration
Customizable Chatbot Flow
Message Configuration
Social Media Integration
Automated Incident Management
Cintrix Advanced
£20
per user/month (cloud-based)
All features from Cintrix Standard
SMS Integration
SMS Gateway Configuration
SMS Reception
Automatic SMS Notifications
Escalation Messages
SMS Traffic Management
SMS-Based Incident Creation
SMS Template Management
Manual SMS Sending
Caller Location Query
Cintrix Standard
£15
per user/month (cloud-based)
IVR Integration
Outbound Dialing
Call Logs
Call Recording & Playback
Agent Evaluation
SIP Integration
Agent Availability Management
Mute Functionality
Call Transfer
Call Forwarding Configuration
Recent Call List
Contact List Management
IVR (Interactive Voice Response)
IVR Flow Configuration
Audio File Management
Incident/Complaint/Enquiry Creation
Agent Call Functionality
Call-back Feature
Call Notification Service
Feedback Collection
All Kinds Of IT Services That Vow Future Business Success!
Frequently asked questions
Delivering Innovative IT Solutions for Every Need
- Maximized Resource Utilization
- Enhanced Monitoring
- Advanced Analytics
- Incident Management & Lifecycle
- Real-Time Dispatch Management
- Customizable Workflows
- Automated Lead Generation
- Mobile App Integration
- Robust Data Security